RELIQUIA PLASTICA tiles are handmade, made-to-order artisanal pieces. Each tile is individually crafted and numbered after your order is confirmed, making this a unique, limited production run.
Important: As made-to-order goods, these tiles are typically exempt from standard EU 14-day withdrawal rights. However, we offer a 14-day order cancellation window as a goodwill gesture.
14-Day Order Cancellation Window: You may cancel your order within 14 days of payment for a full refund.
After 14 days: Once production begins (day 15), cancellations cannot be accepted due to the custom, made-to-order nature of each tile. To cancel within the 14-day window, email hello@reliquiaplastica.org with your order details.
Due to the handmade, numbered, and personalized nature of each tile:
Report any issues within 7 days of delivery with photos to hello@reliquiaplastica.org
Legal Notice: Under EU Directive 2011/83/EU, made-to-order goods are exempt from the standard 14-day withdrawal right. Our 14-day order cancellation window is offered as a goodwill gesture and applies only to orders before production begins. Once production starts, standard made-to-order exemptions apply.
We're committed to resolving any issues directly:
Order Confirmation: 14 days (cancellation window)
Production Time: 8-12 weeks (begins after confirmation period)
Expected Delivery: Nov-Dec 2025
Perfect for: Christmas gifts
Updates: Regular progress emails to all supporters
Email: hello@reliquiaplastica.org
Response Time: Within 48 hours
Business: Kosmo Pteros, Lisbon, Portugal