Delivery & Shipping Policy

Preferred Delivery Method

✨ In-Person Delivery (Recommended)

The preferred way to receive your Reliquia Plastica tiles is through a personal meeting with Kosmo Pteros in Lisbon. This ensures your tiles arrive in perfect condition and gives you the full story behind your unique pieces.

Cost: Free • Location: Lisbon area • Experience: Personal handover with artist

Shipping Information

For supporters who cannot meet in person, we offer worldwide shipping from Lisbon, Portugal.

Important: International shipping costs reflect the fragile, artisanal nature of the tiles and secure packaging requirements. We recommend in-person delivery when possible.

Shipping Zones & Costs

🇵🇹 Portugal

In-person delivery preferred (Free) • Standard shipping: €5 (tracked, 3-7 business days)

🇪🇺 European Union & 🇬🇧 United Kingdom

€8 shipping fee. Secure packaging with tracking included. (5-14 business days)

🌍 Worldwide (USA, Canada, Australia, etc.)

€15 shipping fee. Express international shipping with full tracking. (7-21 business days)
Customs duties may apply and are the responsibility of the recipient.

Shipping Note: All tiles are carefully packaged with premium protective materials to ensure they arrive in perfect condition. Shipping costs are calculated automatically at checkout based on your delivery address.

Meeting Kosmo Pteros

The in-person delivery experience includes:

  • Personal handover of your numbered tiles
  • Story behind each piece and the transformation process
  • Certificate of authenticity presentation
  • Photo opportunity with your tiles and the artist
  • Flexible meeting locations around Lisbon

To arrange: Select "In-person pickup in Lisbon" during checkout, or email hello@reliquiaplastica.org closer to delivery time (Autumn 2025).

Export & Customs Information

Reliquia Plastica tiles are artisanal decorative items made from reclaimed plastic. There are no known export restrictions for these products.

Customs Note: Customers outside the EU are responsible for any customs duties, taxes, or import fees. We declare accurate values as required by law. Typical duties range from 0-15% depending on your country.

Delivery Timeline

Expected Production: 8-12 weeks from order confirmation
Expected Delivery: November-December 2025
Perfect for: Christmas gifts
Updates: Regular progress emails to all supporters
Coordination: Personal delivery arrangements made closer to completion

Contact for Delivery Questions

Email: hello@reliquiaplastica.org
Subject Line: "Delivery Question - [Your Order]"
Response Time: Within 48 hours
Artist: Kosmo Pteros, Lisbon, Portugal